SERVICE MANAGEMENT

Streamline Service Requests and Elevate Customer Satisfaction

Effortlessly manage customer complaints with our end-to-end Service Management System. The process begins by registering a complaint with essential customer details such as name, contact, complaint title, and a clear description of the issue. File attachments can also be included to provide additional context.

Once submitted, the request awaits admin approval. Upon approval, the system generates a unique ticket number and sends a notification email to the customer. The ticket is then assigned to a designated service engineer, who is responsible for resolving the issue. Engineers update the ticket with real-time statuses and finalize the process with detailed job completion reports.

Technician Empowerment:

• Organized Task Lists: Technicians have a clear view of their assigned tickets, including allocation date, time, job type, and pending duration.
• Job Report Creation: Technicians can generate detailed reports upon job completion, enhancing accountability and record-keeping.
• Reopening Flexibility: Closed service requests can be reopened if necessary, ensuring continuous support.

Benefits:

• Enhanced Customer Experience: Quick and efficient issue resolution builds trust.
• Improved Workflow: Streamlined processes optimize technician productivity.
• Data-Driven Insights: Job reports provide valuable data for service improvement.